SharePoint Workbench with GTconsult's A-Team

GTconsult are redefining the way you use SharePoint with software as an application. Our responsive, high performance workbenches are a platform through which you can access and manage queues of information.
Businesses find themselves managing queues for Helpdesks, for Client Onboarding, Managing projects and task or simply providing functions like change control, issue risk management, or tracking compliance and incident reports. No matter what you using these queues for the challenges remain:
How do we get information into the queue?

How do we allocate tickets?

How do we view all aggregated data relating to a ticket?

How do we link subtasks?

How do we manage the ongoing allocation of tasks?

How do we gain visibility into the active tickets and task?

How do we report on the performance and resourcefulness of our staff?
GTconsult's workbench provides the answers to these questions. Our Framework leverages the power of SharePoint to store all list information which it retrieves using the Rest API in single page applications. This framework ensures you data is presented quickly and reliably on any of the SharePoint platforms, being on-premise of in the cloud.
The workbench solution answers the above questions in the following ways:

How do we get information into the queue?
GTconsult uses our bespoke import of data from Mail Addresses or allows you to capture tickets directly from the system. Rules allow managing of ticket responses to tag existing tickets with email responses to those ticket.

How do we allocate tickets?
Tickets can either be automatically allocated to staff members or a router can manually allocate tasks.

How do we view all aggregated data relating to a ticket?
Our dashboard provide ticket centric views of data as well as audience targeted queues to point users only to their data

How do we link subtasks, feedback and messaging?
Our tickets provide a unique ID using SharePoint out of the box columns, this ID links all subtasks, feedback and messaging to give you a full integrated dashboard showing al aspects of tickets

How do we manage the ongoing allocation of tasks?
Enhance capabilities such as bulk task and ticket reassign processes allow ongoing management by managers and supervisors

How do we gain visibility into the active tickets and task?
Audience targeted views allow users to view all of their tasks and tickets, with clear indicators showing overdue items. Notifications provide insights into new data and quick interaction with tickets and tasks.

How do we report on the performance and resourcefulness of our staff?
Management dashboard provide real time reporting into the underlying data - including Overdue tasks, Staff relevant reporting, Age Analysis and performance tracking reports

Any implementation of a solution needs to show a solid return on investment.

The GTconsult workbench solution has shown value delivery through reducing workforces, improving the speed to go to market, improving client satisfaction and great improving monitoring of tickets and subtasks.

SharePoint Workbench Features

• Web based
• Responsive
• Office 365
• No Page Refresh
• Multiple Sources - Mailbox
• Notifications
• Auto Allocation based on logical rules
• Manage all client documents in one location
• Link claim to similar, related or previous claim
• Tasks Management
• Feedback Internal & External
• Manage emails with attachments
• KPI metrics for Due Date
• Reporting
• System Log
• Integration to Office 365

SharePoint Workbench Screenshots

User Dashboard rest refresh and filter capabilities
Ticket screen integrated to SharePoint Folder Structure
Action buttons for interacting with client and internal staff to:

● Send Internal Feedback
● Email Client
● Assign User tasks
● Create Sub tasks

Related and Similar tickets using SharePoint search and match function to look for possible duplicate tickets

Open claim dashboard with inline filtering of data and ability to export to Excel or clipboard.
Bulk Process reassignment of user tasks if staff are off.

Monthly realtime reporting of overall productivity of solutions
Inline Ticket allocation reporting with drill down and export of graphs to pdf of GIF

System notifications for new messages, assigned tasks or tickets as visual indicators of items requiring assistance
Audience targeted menu based on SharePoint / AD user groups.

Find a claim functionality

Download our SharePoint Workbench brochure

Get all the info you need to start enabling productivity with GTconsult's A-Team.