Businesses find themselves managing queues for Helpdesks, for Client Onboarding, Managing projects and task or simply providing functions like change control, issue risk management, or tracking compliance and incident reports. No matter what you using these queues for the challenges remain:
Our Framework leverages the power of SharePoint to store all list information which it retrieves using the Rest API in single page applications. This framework ensures you data is presented quickly and reliably on any of the SharePoint platforms, being on-premise of in the cloud.
Any implementation of a solution needs to show a solid return on investment.
The GTconsult workbench solution has shown value delivery through reducing workforces, improving the speed to go to market, improving client satisfaction and great improving monitoring of tickets and subtasks.
SharePoint Workbench Features.
- Web based
- Office 365
- No Page Refresh
- Multiple Sources – Mailbox
- Auto Allocation based on logical rules
- Manage all client documents in one location
- Link claim to similar, related or previous claim
- Tasks Management
- Feedback Internal & External
- Manage emails with attachments
- KPI metrics for Due Date
- System Log
- Integration to Office 365