GTconsult A Team Support
Migrations, helpdesk & support, configuration and roll out of Microsoft SharePoint, Microsoft Office 365 and Microsoft Azure.
Increase your productivity with A Team Support.
Migrations.
Migration of data is the process of selecting, preparing, extracting, and transforming data and then permanently transferring it from one storage system to another. Be it SharePoint On-prem or Office 365.
Helpdesk Support.
Helpdesk Support is your first line communication channel to organize customers issues or queries effectively.
Configuration and roll out.
Auditing the current configuration, understanding the end-result and then rolling out the plan of action.
Maintenenace.
System Maintenance is the process of keeping a server or software updated and running so that a network can operate smoothly and avoid downtime or loss of data. Regular maintenance will keep the server or software running as expected and will help avoid a total or partial network or software failure.
How does A Team Support work?
Helpdesk
Customers can call, email or instant message our helpdesk team to log a ticket. The requirement is evaluated by an available A team member and assigned a priority based on a predefined SLA agreement with the client and implemented as part of the initial client onboarding phase.
Once a priority has been set and the request captured on the helpdesk our team will continue investigating and perform the necessary action until its resolution. The team leverage personal experience and knowledge in most cases until the resolution of a ticket. Should the team not be able to resolve the issue within an acceptable timeframe escalation within the team or direct support from Microsoft is made use of.
All billable time is then logged against the clients prepaid SLA agreement which is then reported back to the customer monthly.
Maintenance
Monitoring and managing SharePoint, Office 365 and Azure platforms is scheduled by the Server Management team daily. The team then completes the client checklist to ensure uptime, resolve alerts, check backup and recovery status and other maintenance tasks to ensure uptime.
In the event, the platform stops responding or the service has degraded the team and spring into action, analyses the issues and resolve quickly.
This is a set cost per month and based on the number of servers, features, and applications needed to be maintained.
All reports are sent to the customer on a weekly and monthly basis to review completed tasks, highlight risks and proposed roadmap suggestions based on business requirements.
Testimonials
..GTconsult have shown flexibility, creativity in overcoming problems and sheer determination in ensuring they delivering a solution that not only meets but has exceeded our expectations..
Barry O'Neill
CCI South Africa
..having met with GTconsult and been impressed with their CEO and various service offerings, it was an easy decision to bring them onboard as a trusted partner.
Eugene Van Der Lingen
AHRI
Let us help you enable productivity in your business today.