By Bradley Geldenhuys, CEO, GTconsult
After decades in the tech industry- from scaring customers into filling up at my mom’s petrol station to navigating cruise ship bars, and eventually building GTconsult into a trusted Microsoft Gold Partner- I’ve witnessed countless “revolutionary” technologies come and go. But let me be crystal clear: the AI revolution happening right now is different. This isn’t a bubble. This is the biggest opportunity to leverage technology I’ve ever seen.
While others debate whether AI is overhyped, we’re putting our money where our mouth is. GTconsult is implementing three major AI transformations that will fundamentally change how we operate- and we’re going to show you exactly how we’re doing it.
Why This AI Wave is Different
I’ve been in tech long enough to spot the difference between genuine innovation and Silicon Valley smoke and mirrors. What makes AI different is its immediate, practical impact on everyday business operations. We’re not talking about flying cars or sci-fi fantasies- we’re talking about technology that can evaluate support tickets, generate proposals, and manage projects today.
The key? We’re not chasing shiny new tools. We’re leveraging our existing Microsoft 365 ecosystem- the same platforms our clients already use- to deliver transformational results.
Our Three AI Implementations: Real Solutions, Real ROI
1. AI-Powered Helpdesk: Keeping Support Lean and Responsive
Our first AI implementation targets our support operations. Instead of hiring more first-line support staff to meet growing demand, we’re deploying AI to evaluate, research, and respond to tickets—or intelligently escalate them when human expertise is needed.
The Goal: Maintain our client SLAs without expanding headcount, while actually improving response quality and speed.
The Platform: Built entirely within our existing Office 365 environment and integrated support tools.
We’ll be documenting every step of this implementation, from initial setup to performance metrics, showing you exactly how a mid-sized consultancy can achieve enterprise-level support efficiency.
2. Presales Automation: From Weeks to Minutes
3. Project Management That Actually Manages Itself
Most importantly, we’re proving that AI implementation doesn’t require massive budget overhauls or risky technology bets. The tools are already in your Office 365 environment. The question is whether you’ll use them strategically or watch competitors pull ahead.
Coming With Us on the Journey
Over the coming weeks and months, we’ll be sharing every detail of our AI implementation journey—the successes, the failures, the unexpected challenges, and the breakthrough moments. You’ll see our actual performance metrics, implementation guides, and honest assessments of what works and what doesn’t.
This isn’t marketing content. This is real documentation of a real business transformation, shared in real-time.
Ready to follow along?
Connect with me on LinkedIn for daily updates, behind-the-scenes insights, and practical AI implementation advice you can use in your own business.
And if you’re in the UK, you might catch me sharing some of those petrol station and cruise ship stories at our Collabdays events—because the best technology discussions always happen over good conversation.
The AI revolution is here. The question isn’t whether you’ll participate—it’s whether you’ll lead or follow.
About GTconsult
We enable secure productivity, helping businesses worldwide leverage Office 365, SharePoint, and Teams to transform their operations. With offices in South Africa and the UK, we’re a Microsoft Gold Partner specializing in turning technology potential into business results.